As a Service Desk Technician you will play a crucial role in providing technical support to employees and customers. Utilising primarily independent decision making the individual will, research, respond to, and resolve problems, or will occasionally escalate problems to more senior team members. There is a strong focus on customer service, as this position is the front line for all service requests.
Job Duties
Requirements:
Experience in Tickets, 1st and 2nd line support
Deployment of New starters laptops
Have worked with infrastructure projects
Experience in a similar role for around 2 years minimum
Any certifications in Microsoft, CompTIA and ITIL would be a huge advantage and ideal
Technologies: not picky, but we use ServiceNow and old 365. Experience with software deployment tools are a must
Soft skills: The role requires someone to be customer facing, able to have conversations, can get along with the internal teams
Knowledge and Skills
Qualifications:
Able to commit to working from the Oxfordshire office 1-3 days a week
The normal working hours are 37.5 hours per week.
Flexibility in working hours may be required to meet business needs.
This is a fantastic opportunity to work with a market leading company with a great culture. The role is based in London, so you must be able to commit to commuting. If you have the required skills and experience, please apply today and join our client's dynamic and innovative team!
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